2023.10.0 Safe to install
Nationwide Insurance Brokerage with Local Service and Broad Specialty Expertise
Hilb Group SE (The Hilb Group, LLC) is a top-20 national insurance brokerage offering personalized local relationships backed by extensive national resources across commercial, personal, benefits, and specialty insurance lines, with 2,400+ employees and 125+ branches serving all 50 states.
In my review of Hilb Group's client experience, the stated aim to exceed client expectations is evident. The provider highlights service options that are available 24/7, are mobile-friendly, and promise quick responses. Access to insurance information from any device is advertised, and the online client portal is described as offering access to a broad range of account information. The option to set up a personal client portal or to contact the firm to begin using the online services is also presented.
Key observations:
- 24/7 service options geared toward continuous availability.
- Mobile-friendly access to services and information.
- Fast response times intended to improve efficiency.
- Online client portal providing access to multiple types of account information from any device.
- Clear path to creating a client portal account or to contacting Hilb Group to get started with the online services.
Overview
Hilb Group SE is a Freeware software in the category Business developed by The Hilb Group, LLC.
The latest version of Hilb Group SE is 2023.10.0, released on 06/16/2026. It was initially added to our database on 06/16/2026.
Hilb Group SE runs on the following operating systems: iOS.
Users of Hilb Group SE gave it a rating of 5 out of 5 stars.
Pros
- National resources with local relationships: website emphasizes the combination of big-broker capabilities and attentive local service, which can deliver broad market access while preserving personalized service.
- Broad product scope: clearly advertises commercial, personal, employee benefits, and 30+ specialty program areas, suggesting the ability to serve a wide range of client needs and industries.
- Large national footprint: states on the site that Hilb Group is a top-20 brokerage with 2,400+ employees, 125+ branches and coverage in all 50 states — useful for clients with multi-state exposures or growth plans.
- Agency growth focus: explicit messaging and resources for agency partners (growth, tools, opportunities), indicating support for broker/agency partnerships and expansion.
- Client- and community-oriented messaging: site highlights expertise, customized solutions, and a values-driven culture (community impact, employee investment) which may translate to stronger client relationships and service culture.
- Specialty expertise: promoting more than 30 specialty areas signals capability to handle niche or complex risks that generalist brokers might struggle with.
Cons
- Limited publicly available detail on digital/mobile app features: the Hilb website emphasizes services and corporate information but does not provide detailed descriptions of the Hilb Group SE mobile app’s functionality, making it hard to evaluate the app from the provided URLs alone.
- App Store page not fully accessible from provided fetch: the Apple App Store URL did not yield detailed metadata in the fetched content, so there is little evidence here about app ratings, reviews, supported features, or platform availability beyond iOS.
- Potential lack of pricing transparency: the website focuses on services and solutions but does not present pricing models or self-service quote tools on the pages retrieved, which could require direct contact for cost information.
- Possible variance in local experience: while the firm markets local relationships, service levels and expertise could vary across branches (125+ branches), which may lead to inconsistent client experiences depending on region.
- Unclear self-service/digital capabilities for clients: the site highlights expertise and customized solutions but provides limited detail about client self-service portals, claims tracking, or mobile-first features — important factors for digitally-oriented customers.
FAQ
What is Hilb Group SE (The Hilb Group, LLC)?
Hilb Group SE (The Hilb Group, LLC) is a national insurance brokerage and risk management firm that combines the resources of a large broker with the personal service of a local agency. The organization offers commercial, personal, employee benefits, and specialty insurance solutions across the United States.
What types of insurance and services does Hilb Group SE provide?
Hilb Group provides a broad range of services including commercial lines (business property/casualty), personal insurance (home, auto, valuables), employee benefits (group health and benefits programs), and specialty programs across more than 30 areas of expertise, including risk management and claims support.
How does Hilb Group balance national resources with local service?
Hilb Group emphasizes 'local relationships, national resources' — offering the market access, carrier relationships, and technical capabilities of a large brokerage while delivering attentive, personalized service through local branches and dedicated advisors.
Where does Hilb Group operate and how many employees/branches do they have?
Hilb Group serves clients across the United States. The firm is a Top 20 brokerage with over 2,400 employees and more than 125 branches serving clients in all 50 states.
How can I get a quote or start working with Hilb Group?
You can request a quote or learn about services by visiting the Hilb Group website and navigating to the appropriate service area (commercial, personal, benefits, or specialty) or by using the 'contact' or 'grow with us' pages to connect with a local branch or advisor.
Does Hilb Group have a mobile app and what can I do with it?
Hilb Group offers a mobile app (listed on the App Store) to support clients. The app provides access to account resources and tools to help manage insurance needs. For details on features and to download, visit the App Store listing for 'Hilb Group SE.'
How does Hilb Group support agency partners and growth?
Hilb Group supports agency partners by offering growth opportunities, innovative resources, and expanded market access. The firm emphasizes partnership models designed to help agencies scale while retaining local service and client relationships.
What industries or specialty programs does Hilb Group cover?
Hilb Group maintains specialty programs across more than 30 areas of expertise. These specialty offerings are tailored to industry-specific risks and include customized coverage and risk-management solutions. For details, review the specialty programs section on their website.
What is Hilb Group’s approach to community and company culture?
Hilb Group emphasizes a values-driven culture focused on community impact, collaboration, and investing in employees. The firm believes that improving the associate experience enhances client service and supports community engagement.
How do I find a Hilb Group branch or get customer support?
To find a local branch or obtain customer support, visit the Hilb Group website and use the branch locator or contact pages. There you can find branch locations, phone numbers, and resources to connect with the appropriate team for quotes, claims, or policy service.
Elena Angelini
I'm Elena, your go-to software reviewer at UpdateStar and tech enthusiast. Whether you're a user seeking the latest software titles or software news I've got you covered. When I'm not diving into the latest software, you can find me exploring nature trails, camping under the stars, or competing in online multiplayer games. My reviews are designed to be fun, engaging, and packed with all the details you need to make informed decisions.
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